The good news is, the payments CAN be made over the phone using a debit card. They had no other suggestions as to how to link my bank, so suggested I open a new PayPal account to help. After days of alternatingly snarky and pre-written, nonsense responses, they say the phone number can't be entered because it's in my boyfriend's name. No matter what I do, they won't accept my cell. I need to verify my phone number to re-link, but it says this number type is "not valid". The time to pay my PP credit bill rolls around, so I try to re-link my bank just long enough to pay it. After the hack attempt on my PP debit card and seeing how little they did to help, I removed all payment methods from my account. Over the past couple of weeks, I've been arguing (I use the term loosely, as I don't consider receiving mostly pre-written replies as an actual conversation) with customer service. Paypal customer service is too busy keeping people from being able to securely access their own accounts and pay their bills to actually help when there's a concern.
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December 2022
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